Palfinger Crane Warranty: 12 months or 1,000 operating hours — which comes first?

The Palfinger crane warranty policy applies the principle: 12 months from the date of handover, or 1,000 operating hours — whichever comes first.

# What this principle means

These are not two options to choose one, but **two parallel milestones **, whichever comes first the warranty period ends there. For example:

• The vehicle operates at a normal frequency, less than 1,000 hours when the → warranty expires in time (full 12 months).
• The vehicle operates continuously, at high intensity, reaching 1,000 hours only after 7–8 months of → warranty expires according to the **number of operating hours **, 12 months earlier than the milestone.

Why should you keep track of operating hours

Many car owners only remember the date of purchase without tracking the number of hours the crane has been operating, leading to surprises when it needs warranty but the car has exceeded the prescribed time even though it has not been 12 months. Periodic operating hours should be recorded (many cranes have an operating hour meter) to actively monitor their warranty benefits.

What is and isn't covered by the warranty

The warranty applies to technical errors arising from the manufacturer. Common cases not subject to warranty: natural wear and tear over time of use, damage due to technical misoperation or overload, damage due to accidents, collisions.

Keep the car in good condition during the warranty period

Regular scheduled maintenance not only helps the crane to operate stably but also is a condition for the warranty request to be handled smoothly. You can read more about the periodic crane maintenance schedule on VIPEC's News page.

If you have any questions about the vehicle's warranty status, contact VIPEC for timely inspection and support.